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Privacy Policy

How we collect, use, and protect your personal data.

Last updated: 25 June 2026

This Privacy Policy describes how Calm Leaf CBD ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from calmleaf.co.uk (the "Site").

For the purpose of this Privacy Policy, "you" and "your" refers to you as the user of our Services.

We are committed to protecting your privacy and handling your data in an open and transparent manner. This policy explains how we collect, use, and protect your data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our Site and services, you agree to the collection and use of your information as described in this policy.

1. What Personal Information We Collect

We collect personal information to provide and improve our Services. The types of information we collect include:

Information you provide directly:

  • Contact Details: Your name, billing address, shipping address, email address, and phone number.
  • Order Information: Details of the products you purchase, and payment confirmation.
  • Account Information: Your username and password if you create an account.
  • Customer Support Information: Any information you provide when you communicate with us.

Information we collect automatically (Usage Data):

We use cookies and similar technologies to automatically collect information about how you interact with our Site. This may include your IP address, device and browser type, and browsing activity.

Information from Third Parties:

We may receive information from third-party service providers who help us operate our Site, such as Shopify (our e-commerce platform) and our payment processors who collect payment information to fulfil your order.

2. How We Use Your Personal Information

We use your personal information for the following purposes:

  • Providing Products and Services: To process your payments, fulfil your orders, manage your account, arrange for shipping, and handle returns.
  • Marketing and Advertising: To send you promotional communications by email or other means if you have consented to receive them. You can opt-out at any time.
  • Security and Fraud Prevention: To detect and prevent fraudulent or illegal activity and to keep our services secure.
  • Communicating with You: To provide customer support and respond to your enquiries.
  • Compliance: To comply with our legal obligations. Our products comply with UK regulations, including the Misuse of Drugs Act 1971 and applicable THC limits for CBD products.

3. Cookies

Our website uses cookies to improve your user experience and run analytics. In compliance with UK law, we ask for your permission before placing non-essential cookies on your device via a cookie consent banner or pop-up. You can manage your cookie preferences through your browser settings.

4. How We Disclose Personal Information

We may share your personal information with third parties in the following circumstances:

  • With vendors and service providers who perform services on our behalf, such as payment processing, IT management, order fulfilment, and shipping.
  • With business partners, like Shopify, who power our online store.
  • To comply with a legal obligation, such as a court order or to respond to a request from a government authority.
  • In connection with a business transaction, such as a merger or sale of the company.

5. Age Restriction and Children's Data

Our products are restricted to adults aged 18 and over. This website is not intended for use by individuals under the age of 18. We use an age check to ask users to confirm their age. We do not knowingly collect personal information from children. If you believe a child has provided us with their personal information, please contact us immediately to request its deletion.

6. Security and Retention of Your Information

We take reasonable steps to protect your personal information. However, no security measure is perfect, and we cannot guarantee absolute security. We will retain your personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes.

7. International Data Transfers

We may transfer, store, and process your personal information outside the UK. When we transfer your data outside the UK, we ensure a similar degree of protection is afforded to it by relying on recognised transfer mechanisms like the UK's adequacy regulations or Standard Contractual Clauses.

8. Your Rights Under UK GDPR

Under UK data protection law, you have rights including:

  • Your right of access — You have the right to ask us for copies of your personal information.
  • Your right to rectification — You have the right to ask us to rectify information you think is inaccurate.
  • Your right to erasure — You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing — You have the right to ask us to restrict the processing of your information.
  • Your right to object to processing — You have the right to object to the processing of your personal data.
  • Your right to data portability — You have the right to ask that we transfer the information you gave us to another organisation, or to you.

To exercise any of these rights, please contact us using the details below.

9. Complaints

If you have any concerns about our use of your personal information, you can make a complaint to us. You also have the right to lodge a complaint with the UK's data protection authority, the Information Commissioner's Office (ICO).

10. Contact Us

To show we are a real business and to help banks verify us, we provide the following contact details:

11. Compliance Statements

We comply with all UK CBD laws to ensure safe, legal products.

  • Our ingestible products, including our CBD hemp tea, comply with UK food and CBD regulations and applicable THC limits.
  • Our products contain less than 0.2% THC and no more than 50 micrograms of controlled cannabinoids per serving, in line with UK law.
  • We make third-party lab results from ISO 17025 accredited labs available on our site to prove our products are safe.